registration and athlete waiver
At Level Up Academy we take pride on the professionalism of our coaching staff and the health and safety of all our participants.
All of our coaching staff hold full and up to date qualifications in their relevant area and are fully DBS checked and insured.
We take every possible measure to ensure that our sessions are run with the safety of our participants in mind. However as with all sporting activity, there is always small risks associated with taking part in classes and sessions at Level Up Academy.
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Before your first visit to the academy, please ensure you have filled out one of our registration forms. This can be done at our reception or by using the link below. If you are under 16, this MUST be filled in by your parent or legal guardian. There are NO EXCEPTIONS to this rule.
If you have any questions about our classes please don't hesitate to get in touch.
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terms and conditions
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By registering with Level Up Academy and signing up for membership payments you are agreeing to the following
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During the sign up process, a member of staff will also book you into your sessions so you will be automatically pre-booked on all applicable sessions. There is no need for you to do anything else to ensure your space is guaranteed.
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1 weeks notice is required to cancel monthly fees. Payments for that months sessions are taken at the start of the month however and refunds cannot be given for the remaining sessions if you chose to cancel mid-month.
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Payment plans (see reverse) can be set up or changed with our staff in reception or over the phone. If you would like to set up your monthly payment over the phone please email us with a number to call and we will arrange a time to drop you a line and get you set up.
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ANY and ALL cancellations MUST be sent to us in writing at hello@golevelup.co.uk with the subject heading 'Cancellations' with at least 7 days notice prior to the start of the monthly membership period. Level Up Academy reserves the right not to issue refunds to memberships for cancellations that fall out of this 7 day minimum notice period or that are not notified to us in writing.
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Missed sessions are not eligible for refunds pro rata or otherwise. Memberships, as they are at most similar facilities, are designed to make things easier and cheaper for regular members and we cannot implement a system whereby customers are refunded for sessions they do not attend. If you know for example, that you are going to be away for a few weeks on holiday etc, you could always end your membership before the start of that month and start it again when you return.
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If we cancel a session for any reason (coach illness/ absence etc) you will be given a refund for the pro rata amount of that session.
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If sessions are fully booked by membership then this session will be advertised as full and we would direct people to equivalent sessions elsewhere in the timetable. In some cases, sessions being fully booked means we can add more sessions to our timetable to accommodate. If a session is only half full with memberships, for example, then the rest of our capacity will be allowed in by pay on the door admissions, but we do recommend you get to the session early to avoid disappointment.
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Level Up Academy is closed for two weeks annually over the Christmas period. Prices are worked out pro rata and these closure dates do not count as session cancellations for the purposes of refunds.
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